Ordering Policy

Last updated November 20, 2023

1. WEBSITE CATALOG REFERENCES
2. HOW DO I PLACE AN ORDER?
3. PAYMENT OPTIONS
4. ORDER CONFIRMATION
5. ORDER FULFILLMENT
6. SALES TAX
7. PRICING AND AVAILABILITY
8. USING PROMOTIONAL CODES

1. WEBSITE CATALOG REFERENCES

All references to size, weight, construction, color, and images are approximate. We are not responsible for typographical errors. Please refer to the overview to see more details and which items are included. Descriptions may refer to finish and/or actual construction materials. Images are for reference only. We reserve the right to substitute identical items from alternate vendors for any out-of-stock items. For more details e-mail [email protected].

2. HOW DO I PLACE AN ORDER?

We want you to feel comfortable placing your order. Futonland has several ordering options for you to choose from:

Online. You can use our online checkout at futonland.com. All transactions are secure and protected. We will contact you within 24-48 hours after the order is placed to confirm the order and set up delivery.

By Phone. Simply call us at our toll-free number (877) 388‑6652 during our business hours. We will check the item’s availability and schedule the delivery for you.

In-Store. Visit one of our showroom locations. You will be able to try and choose items you like. Our sales representatives will help you find the right option.

3. PAYMENT OPTIONS

We accept the following payment methods:

Credit and Debit Cards (Visa, Mastercard, American Express, Discover, and JCB)
Apple Pay (Visa, Mastercard, American Express, and Discover)
PayPal and PayPal Credit
Affirm
Zelle

In-store orders can also be paid with:

Cash
Checks (5 business days to clear)
ACH payments (24 hours to clear)
In-Store Financing (Snap Finance, Synchrony Bank, etc.)

Paying by Credit or Debit Card

Futonland accepts Visa, Mastercard, American Express, Discover, and JCB cards. On the checkout page, select “Credit Card” as your method of payment. Enter your card number, expiration date, and CVV code.

While shopping in-store, our sales representatives will assist you.

Paying with Apple Pay

On the checkout page, select “Apple Pay” as your method of payment. You will be prompted to open your Apple Pay wallet to complete your purchase securely. Once you confirm your payment via Apple Pay, you will be redirected to futonland.com to complete your order.

Apple Pay is only available in the Safari browser.

Paying with PayPal

On the checkout page, select “PayPal” as your method of payment. You will be prompted to log in to your PayPal account to complete your purchase securely. Once you confirm your payment via PayPal, you will be redirected to futonland.com to complete your order.

Paying with Affirm

On the checkout page, select “Affirm” as your method of payment. You will be prompted to log in to your Affirm account to complete your purchase securely.

Paying with Cash, Zelle, Check, ACH, and In-Store Financing

Cash, Zelle, Check, and ACH payments are available for in-store transactions only. In-store financing options vary based on your credit and purchase amount. While shopping in-store, our sales representatives will assist you.

Credit Card Security

The personal information you enter in your Futonland account – including your billing and shipping information – is protected using Secure Sockets Layer (SSL) encryption technology. We use this technology to prevent your information from being viewable as it is transmitted over the internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers at restricted-access sites. Please see our Security Policy and Terms of Use for further details.

4. ORDER CONFIRMATION

Shortly after you place your order, an order confirmation will be sent to let you know that we have received your order. Please check your email in case there are problems (with payment, quantities, compatibility questions, etc.) Also, check the order status link on this email. If your order is on hold, then there is something that needs to be corrected.

If you did not receive an Order Confirmation with your order number, please give us a call at (877) 388‑6652.

5. ORDER FULFILLMENT

Credit Card Processing

All credit card payments are processed by Futonland and will be displayed on your credit card statement as such. In the event a credit card does not process for any reason, we will, at our discretion, either void the order and notify the customer, process the order at a later date, or process the payment in multiple smaller amounts until the item is paid in full. Items cannot be shipped until payment in full has been collected.

Billing Errors & Omissions

Any errors or omissions will be corrected and either billed or refunded to the customer as necessary. If an order is incorrect, it is the responsibility of the customer to notify us within 48 hours of our sending the order confirmation email to the customer. If the customer does not notify us within that time, the customer will be responsible for the order. If the customer does not give his/her email address, the email address is incorrect, or the customer does not receive the email for any reason, the customer waives his/her right to correct an invoice. Futonland.com is not responsible for any typographical or erroneous errors. The customer is responsible for providing the correct shipping address. If the customer wants to change the address for any reason after the item(s) has been shipped, additional freight fees are required depending on the "ship to" location.

6. SALES TAX

Any item that ships to an address in New York State will be subject to 8.875% sales tax, New Jersey orders are subject to 6.625% sales tax (3.3125% on In-Store New Jersey orders) which applies to the item cost and the shipping. However, Futonland is not responsible for individual states’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your State’s regulations before you shop.

7. PRICING AND AVAILABILITY

If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of the cancellation. After we have received your order, we will also inform you if any items on your order are unavailable.

8. USING PROMOTIONAL CODES

Should you have a promotional coupon code, be sure to enter it during checkout to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. Please note that many promotional codes and coupons are limited to one per purchase and are valid on online orders only.

Smooth delivery and comfy futon mattress

First time buying from Futonland so wasn’t sure what to expect. The delivery experience went very smoothly, I got several calls to set up and confirm delivery times. The futon mattress itself is very comfortable, no weird smells (bought the Wool Wrap Cotton And Double Foam 8 Inch Futon Mattress by Gold Bond). It’s tough to fold the mattress as a sofa though, you need two people. Overall a great online shopping experience

James

I was a little bit nervous ordering

I was contacted by Futonland the next day to confirm the purchase. Shipping was quick, there was a one week delay by the shipping company but I was kept informed of the delay. Delivery was very good.

Kim

Excellent product and good process

Timely delivery, friendly and efficient assembly process, and most important, really superb bunk bed and mattresses. Thank you!

Michael

Excellent quality of the furniture

Pay extra for the assembly of the futon even though I found it to be expensive and still question the cost. The delivery was on time and the technicians did assemble the futon and dispose of the packaging. They did well to check final step of assembly for any missed steps or imperfections with the furniture.

Pat

Very happy with murphy bed and excellent delivery service

Our murphy bed arrived earlier than expected, in great shape and was not difficult to put together. The people who delivered it went above and beyond to help us and were very kind. We really appreciated their great service. The mattress seems comfortable and there is plenty of extra room for storing sheets and a comforter. Would definitely buy from Futonland again!

Briana

Very well done beginning to end

First I actually got to speak To a human. He knew the products and was able and willing to discuss my needs and wants and make recommendations. He also checked inventory to be sure the item was available rather than getting all the payment info hen sending an email saying - oops, it's backordered.

Caroline

Very seamless experience

The salesperson and delivery team were very professional and friendly and answered all my questions.

Mallory

All points of service were on point!

Everyone involved in the points of service -- from my telephone order inquiry to the delivery of my new futon mattress -- was courteous, friendly, knowledgeable and efficient.

Eric

Great from start to finish

The futon we purchased is beautiful! It was easy to assemble because the video instruction was well done. I’m so glad that we purchased a better mattress for this futon. It’s comfortable for sleeping and sitting. The whole experience was great from beginning to end. Thank you!

Maria

Delivered promptly

Men were helpful in disassembling old couch to make it manageable, and readjusting the rug.

Hillel

Futonland to the rescue

My husband and I are so pleased by the integrity of Futonland. We had problems with the delivery company, and the people at Futonland, Patrick, Irena and Eddie, advocated for us.

Mr and Mrs Gallagher

Fantastic!

We are very happy with our purchase, easy to assemble, comfortable and convenient, highly recommend!

Sara