Join the Futonland Team!

Customer Service Manager

Looking for a motivated and experienced Customer Service Manager for a furniture store, experience necessary. Furniture experience preferred.

Requirements:

  • Ability to effectively manage people and time
  • Excellent customer service skills
  • Proficient oral and written communication skills
  • Understanding of sales and the sales process
  • Excellent follow-up skills
  • Problem solver
  • Relationship building skills
  • Enthusiastically motivated outgoing team player
  • Organize and manage sales and office personal, supply, account payables
  • Ability to work in a fast-paced environment with various personality types
  • Assertive motivated self-starter
  • Experience in using Zendesk, G-suite, and FedEx, UPS Worldship is a plus

Job Description:

  • Ability to manage multiple emails and phone calls
  • Providing consumer feedback and insight management
  • Working in a service-oriented environment, assisting online customers and helping close sales
  • Confirming orders and following up

Ecommerce Customer Service Representative (FT)

Brooklyn, New York

We are an ecommerce furniture company located in Brooklyn, NY. We sell all types of furniture on websites like Amazon, eBay, Walmart, and many others.

Primary Responsibilities:

  • Assist our customers in making a purchase
  • Answer customer questions over the phone, chat, and email regarding orders and issues
  • Create new orders using our POS system
  • Verify and qualify new orders
  • Track and follow up orders
  • Work on leads using Zendesk
  • Claims and Problem Solving

Qualifications and Skills:

  • Ecommerce experience, furniture experience is a plus
  • Strong self-direction and initiative; willingness to take complete ownership over specific activities while adapting to quickly changing priorities
  • Strong interpersonal skills, ability to work with multiple departments
  • Knowledge of Google Suite and Microsoft Office
  • Proficient oral and written communication skills

Email us at [email protected]

5 Stars

Smooth delivery and comfy futon mattress

First time buying from Futonland so wasn’t sure what to expect. The delivery experience went very smoothly, I got several calls to set up and confirm delivery times. The futon mattress itself is very comfortable, no weird smells (bought the Wool Wrap Cotton And Double Foam 8 Inch Futon Mattress by Gold Bond). It’s tough to fold the mattress as a sofa though, you need two people. Overall a great online shopping experience
James
5 Stars

I was a little bit nervous ordering

I was contacted by Futonland the next day to confirm the purchase. Shipping was quick, there was a one week delay by the shipping company but I was kept informed of the delay. Delivery was very good.
Kim
5 Stars

Excellent product and good process

Timely delivery, friendly and efficient assembly process, and most important, really superb bunk bed and mattresses. Thank you!
Michael
5 Stars

Excellent quality of the furniture

Pay extra for the assembly of the futon even though I found it to be expensive and still question the cost. The delivery was on time and the technicians did assemble the futon and dispose of the packaging. They did well to check final step of assembly for any missed steps or imperfections with the furniture.
Pat
5 Stars

Very happy with murphy bed and excellent delivery service

Our murphy bed arrived earlier than expected, in great shape and was not difficult to put together. The people who delivered it went above and beyond to help us and were very kind. We really appreciated their great service. The mattress seems comfortable and there is plenty of extra room for storing sheets and a comforter. Would definitely buy from Futonland again!
Briana
5 Stars

Very well done beginning to end

First I actually got to speak To a human. He knew the products and was able and willing to discuss my needs and wants and make recommendations. He also checked inventory to be sure the item was available rather than getting all the payment info hen sending an email saying - oops, it's backordered.
Caroline
5 Stars

Very seamless experience

The salesperson and delivery team were very professional and friendly and answered all my questions.
Mallory
5 Stars

All points of service were on point!

Everyone involved in the points of service -- from my telephone order inquiry to the delivery of my new futon mattress -- was courteous, friendly, knowledgeable and efficient.
Eric
5 Stars

Great from start to finish

The futon we purchased is beautiful! It was easy to assemble because the video instruction was well done. I’m so glad that we purchased a better mattress for this futon. It’s comfortable for sleeping and sitting. The whole experience was great from beginning to end. Thank you!
Maria
5 Stars

Delivered promptly

Men were helpful in disassembling old couch to make it manageable, and readjusting the rug.
Hillel
5 Stars

Futonland to the rescue

My husband and I are so pleased by the integrity of Futonland. We had problems with the delivery company, and the people at Futonland, Patrick, Irena and Eddie, advocated for us.
Mr and Mrs Gallagher
5 Stars

Fantastic!

We are very happy with our purchase, easy to assemble, comfortable and convenient, highly recommend!
Sara