Join the Futonland Team!
Customer Service Manager
Looking for a motivated and experienced Customer Service Manager for a furniture store, experience necessary. Furniture experience preferred.
Requirements:
- Ability to effectively manage people and time
- Excellent customer service skills
- Proficient oral and written communication skills
- Understanding of sales and the sales process
- Excellent follow-up skills
- Problem solver
- Relationship building skills
- Enthusiastically motivated outgoing team player
- Organize and manage sales and office personal, supply, account payables
- Ability to work in a fast-paced environment with various personality types
- Assertive motivated self-starter
- Experience in using Zendesk, G-suite, and FedEx, UPS Worldship is a plus
Job Description:
- Ability to manage multiple emails and phone calls
- Providing consumer feedback and insight management
- Working in a service-oriented environment, assisting online customers and helping close sales
- Confirming orders and following up
Ecommerce Customer Service Representative (FT)
Brooklyn, New York
We are an ecommerce furniture company located in Brooklyn, NY. We sell all types of furniture on websites like Amazon, eBay, Walmart, and many others.
Primary Responsibilities:
- Assist our customers in making a purchase
- Answer customer questions over the phone, chat, and email regarding orders and issues
- Create new orders using our POS system
- Verify and qualify new orders
- Track and follow up orders
- Work on leads using Zendesk
- Claims and Problem Solving
Qualifications and Skills:
- Ecommerce experience, furniture experience is a plus
- Strong self-direction and initiative; willingness to take complete ownership over specific activities while adapting to quickly changing priorities
- Strong interpersonal skills, ability to work with multiple departments
- Knowledge of Google Suite and Microsoft Office
- Proficient oral and written communication skills
Email us at [email protected]
