Where is my order?

We understand your concern about the whereabouts of your order from Futonland. Here are a few suggestions to help you locate it:

Check your mail room, leasing office, or lobby: Sometimes, packages are delivered to a central location within your building. It's worth checking with these areas to see if your order has been left there for safekeeping.
Reach out to your neighbors: In some cases, the package may have been mistakenly delivered to a neighboring apartment. It's a good idea to check with your neighbors to see if they received your package by mistake.
Allow for additional transit time: Occasionally, there may be delays in the delivery process. It's possible that your order is still in transit and will be delivered shortly. We recommend waiting another 24 hours to see if it arrives.

If you have checked these options and still haven't found your order or if it hasn't arrived within the given timeframe, please contact us directly. We are here to assist you and will do our best to help resolve the situation.

Thank you for your patience, and we apologize for any inconvenience caused. We appreciate your trust in Futonland, and we will work diligently to ensure a satisfactory resolution.

Best regards,
Futonland Customer Support

Smooth delivery and comfy futon mattress

First time buying from Futonland so wasn’t sure what to expect. The delivery experience went very smoothly, I got several calls to set up and confirm delivery times. The futon mattress itself is very comfortable, no weird smells (bought the Wool Wrap Cotton And Double Foam 8 Inch Futon Mattress by Gold Bond). It’s tough to fold the mattress as a sofa though, you need two people. Overall a great online shopping experience

James

I was a little bit nervous ordering

I was contacted by Futonland the next day to confirm the purchase. Shipping was quick, there was a one week delay by the shipping company but I was kept informed of the delay. Delivery was very good.

Kim

Excellent product and good process

Timely delivery, friendly and efficient assembly process, and most important, really superb bunk bed and mattresses. Thank you!

Michael

Excellent quality of the furniture

Pay extra for the assembly of the futon even though I found it to be expensive and still question the cost. The delivery was on time and the technicians did assemble the futon and dispose of the packaging. They did well to check final step of assembly for any missed steps or imperfections with the furniture.

Pat

Very happy with murphy bed and excellent delivery service

Our murphy bed arrived earlier than expected, in great shape and was not difficult to put together. The people who delivered it went above and beyond to help us and were very kind. We really appreciated their great service. The mattress seems comfortable and there is plenty of extra room for storing sheets and a comforter. Would definitely buy from Futonland again!

Briana

Very well done beginning to end

First I actually got to speak To a human. He knew the products and was able and willing to discuss my needs and wants and make recommendations. He also checked inventory to be sure the item was available rather than getting all the payment info hen sending an email saying - oops, it's backordered.

Caroline

Very seamless experience

The salesperson and delivery team were very professional and friendly and answered all my questions.

Mallory

All points of service were on point!

Everyone involved in the points of service -- from my telephone order inquiry to the delivery of my new futon mattress -- was courteous, friendly, knowledgeable and efficient.

Eric

Great from start to finish

The futon we purchased is beautiful! It was easy to assemble because the video instruction was well done. I’m so glad that we purchased a better mattress for this futon. It’s comfortable for sleeping and sitting. The whole experience was great from beginning to end. Thank you!

Maria

Delivered promptly

Men were helpful in disassembling old couch to make it manageable, and readjusting the rug.

Hillel

Futonland to the rescue

My husband and I are so pleased by the integrity of Futonland. We had problems with the delivery company, and the people at Futonland, Patrick, Irena and Eddie, advocated for us.

Mr and Mrs Gallagher

Fantastic!

We are very happy with our purchase, easy to assemble, comfortable and convenient, highly recommend!

Sara