Satisfaction Guarantee

Futonland’s goal is that you are completely satisfied with your purchase and services. If for any reason you are not satisfied, please let us know by calling our customer support at (877) 388‑6652 or emailing to [email protected].

Upon receiving your request, our customer service team will act promptly to achieve your satisfaction subject to our Shipping, Return/Exchange & Cancellation Policies. Your satisfaction is important to us.

If you are not completely satisfied with any single item purchased, you may return the item for a refund within 30 days of delivery. The refund amount will be the full purchase price of the item less a 20% restocking charge. You are responsible for shipping charges incurred for shipping the merchandise back. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has free shipping then actual shipping costs will be deducted from your return amount.

All merchandise must be in its original condition and packaging. Mattresses are not returnable once removed from plastic bag. All custom and special orders, clearance and promotional items, items sold as-is and floor samples are final sales and cannot be exchanged or returned.

A prior authorization (RMA#) must be arranged by phone (877) 388‑6652 or email [email protected]. As soon as we receive the goods back we will check to see that no parts are missing and then we will issue credit to your account.

Smooth delivery and comfy futon mattress

First time buying from Futonland so wasn’t sure what to expect. The delivery experience went very smoothly, I got several calls to set up and confirm delivery times. The futon mattress itself is very comfortable, no weird smells (bought the Wool Wrap Cotton And Double Foam 8 Inch Futon Mattress by Gold Bond). It’s tough to fold the mattress as a sofa though, you need two people. Overall a great online shopping experience

James

I was a little bit nervous ordering

I was contacted by Futonland the next day to confirm the purchase. Shipping was quick, there was a one week delay by the shipping company but I was kept informed of the delay. Delivery was very good.

Kim

Excellent product and good process

Timely delivery, friendly and efficient assembly process, and most important, really superb bunk bed and mattresses. Thank you!

Michael

Excellent quality of the furniture

Pay extra for the assembly of the futon even though I found it to be expensive and still question the cost. The delivery was on time and the technicians did assemble the futon and dispose of the packaging. They did well to check final step of assembly for any missed steps or imperfections with the furniture.

Pat

Very happy with murphy bed and excellent delivery service

Our murphy bed arrived earlier than expected, in great shape and was not difficult to put together. The people who delivered it went above and beyond to help us and were very kind. We really appreciated their great service. The mattress seems comfortable and there is plenty of extra room for storing sheets and a comforter. Would definitely buy from Futonland again!

Briana

Very well done beginning to end

First I actually got to speak To a human. He knew the products and was able and willing to discuss my needs and wants and make recommendations. He also checked inventory to be sure the item was available rather than getting all the payment info hen sending an email saying - oops, it's backordered.

Caroline

Very seamless experience

The salesperson and delivery team were very professional and friendly and answered all my questions.

Mallory

All points of service were on point!

Everyone involved in the points of service -- from my telephone order inquiry to the delivery of my new futon mattress -- was courteous, friendly, knowledgeable and efficient.

Eric

Great from start to finish

The futon we purchased is beautiful! It was easy to assemble because the video instruction was well done. I’m so glad that we purchased a better mattress for this futon. It’s comfortable for sleeping and sitting. The whole experience was great from beginning to end. Thank you!

Maria

Delivered promptly

Men were helpful in disassembling old couch to make it manageable, and readjusting the rug.

Hillel

Futonland to the rescue

My husband and I are so pleased by the integrity of Futonland. We had problems with the delivery company, and the people at Futonland, Patrick, Irena and Eddie, advocated for us.

Mr and Mrs Gallagher

Fantastic!

We are very happy with our purchase, easy to assemble, comfortable and convenient, highly recommend!

Sara