Ordering Policy

How do I place an order?

We want you to feel comfortable placing your order. Futonland has several ordering options for you to choose from:

Online

You can use our online ordering system at futonland.com. All transactions are secure and protected. We will contact you within 24-48 hours after order is placed to confirm the order and set up delivery.

By Phone

Simply call us at our toll free number (866) 822‑2664 during our business hours (Monday — Saturday 9am — 8pm, Sunday 11am — 6pm ET). We will check item’s availability and schedule the delivery for you.

In Store

Visit one of our showroom locations. You will be able to try and choose items you like. Our sales representatives will help you find the right option for you.

What are my payment options?

We accept the following payment methods:

  • Debit and Credit Cards (Visa, MasterCard, American Express, Discover);
  • PayPal;
  • Cash.

Paying by Debit or Credit Card

Futonland accepts Visa, MasterCard, American Express and Discover cards. On the checkout page, select “Credit Card” as your method of payment, then enter your Card Number, Expiration Date, and CVV Number.

While shopping in store our sales representatives will assist you.

Paying by PayPal

On the checkout page, select “PayPal” as your method of payment. You will be redirected to PayPal’s web site to confirm the financial details of the transaction. Once you confirm your payment via PayPal, you will be redirected to futonland.com to complete your order. Please make sure that the shipping address that you provide at checkout is confirmed with PayPal.

Paying by Amazon Payments

On the checkout page, select “Pay with Amazon” as your method of payment. You will be redirected to Amazon's web site to choose the payment method and shipping address.

Credit Card Security

The personal information you enter in your Futonland account – including your billing and shipping information – is protected using Secure Sockets Layer (SSL) encryption technology. We use this technology to prevent your information from being viewable as it is transmitted over the internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers at restricted-access sites. Please see out Security Policy and Terms of Use for further details.

Order Confirmation

Shortly after you place your order, an order confirmation will be sent to let you know that we have received your order. Please check your email in case there are problems (with payment, quantities, compatibility questions, etc.) Also check the order status link on this email. If your order is on hold, then there is something that needs to be corrected.

If you did not receive an Order Confirmation with your order number, please give us a call at (866) 822‑2664.

Order Fulfillment

Credit Card Processing

All credit card payments are processed by Futonland and will be displayed on your credit card statement as such. In the event a credit card does not process for any reason, we will, at our discretion, either void the order and notify the customer, or process the order at a later date, or process the payment in multiple smaller amounts until the item is paid in full. Items cannot be shipped until payment in full has been collected.

Billing Errors & Omissions

Any errors or omissions will be corrected and either billed or refunded to the customer as necessary. If an order is incorrect, it is the responsibility of the customer to notify us within 48 hours of our sending the order confirmation email to the customer. If the customer does not notify us within that time, the customer will be responsible for the order. If the customer does not give his/her email address, the email address is incorrect, or the customer does not receive the email for any reason, the customer waives his/her right to correct an invoice. Futonland.com is not responsible for any typographical or erroneous errors. The customer is responsible for providing correct shipping address. If the customer wants to change the address for any reason after the item(s) has been shipped, additional freight fees are required depending on the "ship to" location.

Sales Tax

Any item that ships to an address in New York State will be subject to an 8.875% sales tax which is applicable to the item cost and the shipping. However, Futonland is not responsible for individual States’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your State’s regulations before you shop.

Pricing and Availability

If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of the cancelation. After we have received your order, we will also inform you in the event that any items on your order are unavailable.

Using Promotional Codes

Should you have a promotional or a coupon code, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. Please note, many promotional codes and coupons are limited to one per purchase and valid on online orders only.

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